B&Q Not living up to their end

Thanks for the feedback ddblough... I thought 3% was already a small amount!!
We will contact them shortly and let you know.
JJ

Yeah, the actual discount didn't amount to much, but it's the principle, you know......

and more than a principle: I have signed an agreement with B&Q... they are getting a free ad in exchange of the discount they are supposed to give... so it's quite bad they don't respect it.
Full feedback on Monday morning!
JJ

You can tell the store manager that I won't be back......

Dear Mr.or Ms. ddblough,
We are terribly sorry about that a 3 percent dicount can't be abtained due to a recent system replacement. We should had updated the advertisement long before.

I apologize for the improper manner of my collegues during your shopping in B&Q. And i would be happy and honored if you can contact me so that i could have the chance to show my apology direct to you.

Sam fr B&Q Zhuhai

mobile: 13016313057
email: leexusheng@21cn.com

In spite of Mr Lee's apology about having old information in his advertisement, a week later it still says 3%. Not that 3% is worth the cost of bus fare.

I also have bought and paid for a chair and BBQ that has yet to be delivered 2 weeks later. It is now scheduled for 3/10. We shall see.

There are many alternatives around.....stay away from this place.

I have used B&Q frequently. I have never used the Expat9 VIP Card... even a 3% (2 % for you?) discount what's the incentive? nothing! no point at all!

At such minimal rates a discount is pointless and non-promotional.

I'm sorry you had such a bad time of it. But I think your expectation exceeded the level of discount on offer. B&Q does not offer convenience. It does not offer unique and diverse products. It's a wannabe. A pretend IKEA. And a shallow failure even at that.

regards,
T. Tempest. DCA

____________________

"I'd love a thousand words in a foreign language." Tang Yuchuan

Tsc Tempest Photography at http://www.kong-xi.com/doc.html

@Doc

My issue was not with the 3% discount because, you are right, it is peanuts. My expectation however, is that people will live up to their commitments and not try to screw me just because I am not Chinese. The advertisement says 3%, I expect 3%. In fact, it still says 3%, 2 weeks after B&Q apologized for not updating their advertisement.

Yes, sorry about that... I thought I could get B&Q to change their mind and still offer a 3 % discount. Tomorrow is their deadline...

They are supposed to deliver my goods today (2nd reschedule, so far). If they miss their commit again I will go get my money back (or at least try). :)