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Account/Client Manager(Native-level English, German or Italian (Spanish or French would also be an advantage)

Submitted by nick99 on Thu, 2008-10-30 10:10.
Tags:
Mission
This job is: 
a full-time position
Starting date: 
ASAP

An Account Manager is required to communicate with foreign clients and manage client projects to ensure that all requirements are achieved within the timeframe.

Responsibilities

Tasks:

- Manage projects, taking responsibility that all clients requirements are met and that clients are delighted with the level of service.

- Respond to all client enquiries within 24 hours (maximum)

- Receive requirements from clients and communicate to other team members and factories

- Follow up on all steps of a project, as required, to ensure that it is finished within the timeframe

- Follow up any issue/claim raised by clients (no matter it is related to new projects or existing products)
- Draft, edit and send marketing communications to prospective clients (direct mail)

Qualifications

Qualifications / Requirements:

- Very detail oriented
- Strong sense of customer-service
- Team player
- Can prioritize tasks
- University degree
- Native-level English, German or Italian (Spanish or French would also be an advantage)
- Account management, sales, client service or similar experience preferred
- Knowledge of international trade procedures preferred
- Project management experience preferred
- Engineering or manufacturing experience would be advantageous
- Mandarin language skills would be advantageous
- Familiarity with engineering drawings would be advantageous
- Advanced Microsoft Excel skills
- Ability to anticipate and prevent manufacturing issues
- Knowledge of bathroom product, architectural glass, aluminium, or hardware manufacturing would be advantageous

Benefits

Competitive local salary offered.

Company details
Contact Person: 
Sally
Email: 
hr@roclin.com

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