Formal Work Experience
January 2005 to January 2008 New Concept Mandarin (NCM)
Guangzhou Centre Program Manager
Summary of work responsibilities:
• Customer services including class scheduling and dealing with customer complains.
• Teaching private & group Chinese classes including preparation of teaching material.
• Recruitment and training of teachers.
• Maintaining regular contact with multinational client base.
• Management of all teacher related activities.
• Assist and attend marketing and company promotional events.
• Author of passages and language exercises for beginner level three and intermediate level three books to be published by NCM.
Having spent nearly two years teaching foreigners from a variety of cultural and language backgrounds I feel very comfortable communicating within a work or social environment. Currently I teach students from England, Germany, Spain, Australia, France, America, Denmark and Israel. My student backgrounds include big corporations such as Dyson, P&G, consulates, small business owners, chamber of Commerce and housewives. Many of my former students have remained personal friends allowing me to further my language and foreign cultural understanding.
Working at NCM has allowed me to develop my problem solving and organizational skills. In addition my time management has improved, especially when scheduling students and teachers across various levels of study.
Customer focus is an important part of everything I do at NCM and this is evident with the high re-enrollment rate I maintain with my students.
February 2003 to December 2004 Neudia Systems, Inc.
Personal assistant to foreign technical director
Administrative Assistant
Summary of work responsibilities:
• Assisting the vice general manager to recruit new engineers.
• Translation and interpretation for the technical director to ensure effective communication between him and customers.
• Maintain customer relations.
• Provide administrative support and maintain effective communications in the office.
• Maintain company record filing system.
• Ensure all company documents are maintained upto-date.
• Organize meetings, business travel and accommodation arrangements.
• Translation & interpreting of company documents.
To be the personal assistant to a foreigner, English skills are not enough, cultural differences must be realized to maintain effective communication between my foreign manager and marketing, and finance departments as well as the customers. This work experience helped me to further understand western culture and how to work effectively with foreigners. In addition I furthered my knowledge of company administrative operations.
January 2002 to February 2003 Toplight International Trading Co, Ltd.
Export Consultant
Summary of work responsibilities:
• Maintain contact with clients to establish new market ranges and present suitable products to meet customer requirements.
• Manage presentation of samples according to client's requirements and negotiate price.
• Preparation of contract and ‘Letters of credit’.
• Monitor the quality of materials, products and accessories from the supplier.
• Monitor and report progress of production to ensure timely delivery as per customer requirements.
• Arrange with shipping agency to ensure all required documents are presented.
• Respond to changing client demands, problems and any other client related issues.
My professional English skills and personality allowed me establish and develop long-term relationships with clients as well as providing an ease of communication from the company office to customers. I left Toplight International so to move to Guangzhou.
July 2001 to January 2002 Wal-mart Supermarket
Management Trainee
Summary of work responsibilities:
• Completed Wal-Mart graduate 6 month management training in Finance, Inventory Control, Logistics and Operations. Passed with Excellence.
• Prepare daily, weekly and yearly reports to the store and department managers.
• Maintain inventory prices in the inventory control system
• Maintain company inventory reporting.
• Dealing with general issues across all department disciplines.
Through the management training program I gained strong foundation of how an international company operates and developed my professional communication and inter-personal skills. Though I enjoyed working very much at Wal-Mart I was unable to develop my verbal English skills to a higher level.
